In today’s fast-paced world, ed-tech platforms like Physics Wallah (PW) are reshaping the education industry. With a vision to make high-quality education accessible to all, Physics Wallah has been at the forefront of innovation. If you are searching for a fulfilling work-from-home (WFH) opportunity, look no further. PW is offering an exciting role as a Social Media & Student Support Trainee, designed to develop your skills while empowering millions of students.
Why Consider Physics Wallah WFH Jobs?
Physics Wallah is not just an ed-tech platform; it’s a movement dedicated to transforming lives through education. Joining PW means becoming a part of a dynamic team that values innovation, collaboration, and personal growth. Here’s why this opportunity stands out:
- Impactful Contribution: Work on initiatives that directly improve the learning experiences of thousands of students.
- Remote Flexibility: Enjoy the benefits of working from the comfort of your home.
- Professional Growth: Acquire valuable experience in social media management, customer support, and operational excellence.
Physics Wallah WFH Jobs: Role Overview
Position: Social Media & Student Support Trainee
- Stipend: ₹15,000 per month
- Mode: Work From Home
- Training Duration: 6 months
This position provides a unique opportunity to enhance your skills in customer engagement, social media management, and problem-solving while working in a collaborative, remote setup.
Key Responsibilities for Social Media & Student Support Trainee
1. Social Media Query Management
- Monitor and address customer queries across platforms like Instagram, Facebook, and Twitter.
- Engage with users professionally and empathetically, maintaining high response and satisfaction rates.
- Manage feedback effectively to enhance the organization’s online presence.
2. Customer Support Operations
- Serve as the primary contact for students needing assistance with course enrollments, payment issues, or technical glitches.
- Troubleshoot and resolve queries promptly, escalating complex concerns to relevant teams when necessary.
- Strive for 100% customer satisfaction by providing accurate and timely solutions.
3. Data Documentation and Reporting
- Maintain systematic records of all interactions to track resolution timelines and ensure accountability.
- Generate periodic reports highlighting trends, challenges, and actionable insights.
4. Collaboration and Process Improvement
- Work closely with marketing, content, and technical teams to enhance user experience.
- Contribute to team discussions to brainstorm strategies for improving engagement and operational efficiency.
What You’ll Need to Succeed at Physics Wallah
Educational Requirements
- A Bachelor’s degree in Business, Marketing, or related fields is preferred.
Experience
- 0-2 years of relevant experience in customer service, social media management, or similar roles. Internships are counted.
Required Skills
- Proficiency in Hindi and English, with excellent verbal and written communication skills.
- Familiarity with social media platforms, CRM software, and tools like Google Sheets and Docs.
- Exceptional organizational skills with the ability to multitask effectively in a remote setup.
- A proactive mindset, with strong problem-solving abilities and a collaborative spirit.
Why Join Physics Wallah?
1. Make an Impact
By joining Physics Wallah, you contribute to a platform that’s revolutionizing education for millions.
2. Real-World Experience
Gain hands-on experience in managing large-scale social media operations and delivering exceptional customer support.
3. Professional Development
Develop key skills in communication, organization, and data analysis. This role also provides exposure to industry-standard tools and methodologies.
4. Competitive Stipend
Earn a stipend of ₹15,000 per month while working on impactful projects that shape the future of education.
5. Dynamic and Inclusive Team
Collaborate with a passionate team committed to making a meaningful difference in students’ lives.
What You’ll Gain from Physics Wallah WFH Jobs
- Skill Enhancement: Improve your communication, data analysis, and social media management skills.
- Career Growth: Build a solid foundation for future roles in customer service, operations, or social media management.
- Networking: Connect with a diverse group of professionals dedicated to driving innovation in education.
- Potential for Full-Time Employment: High-performing trainees may be offered permanent positions within the organization.
How to Apply for Physics Wallah WFH Jobs
Taking the first step toward your dream career at Physics Wallah is simple:
- Prepare your resume and a brief statement of interest.
- Submit your application via the Apply Now link provided.
Shortlisted candidates will be contacted for the next steps, which may include assessments and interviews.
Physics Wallah: A Commitment to Equal Opportunity
At Physics Wallah, we celebrate diversity and strive to create an inclusive environment where everyone can thrive. We encourage individuals from all backgrounds to apply.