Customer Support Representative – Turkish (Online Video Streaming Platform)
Join Our Team and Shape the Future of Video Streaming Support
Are you passionate about customer service and fluent in Turkish? Do you want to work in an international, dynamic, and innovative environment? This is your chance to be part of an exciting customer support team dedicated to one of the world’s most popular video streaming platforms!
As a Customer Support Representative, you will be responsible for providing top-notch customer service via phone, email, and chat. You will help users troubleshoot technical issues, navigate the platform, and ensure they have a seamless streaming experience.
Why Join Us?
Work for a Global Leader – Be part of one of the biggest names in the streaming industry.
Multicultural Environment – Join a diverse and talented team in Lisbon, Portugal.
Career Growth – Gain experience and grow within a fast-paced, high-tech industry.
Competitive Salary & Relocation Assistance – Enjoy a rewarding career with excellent benefits.
Training & Development – Enhance your skills through professional training programs.
Your Responsibilities
Provide exceptional customer support via phone, email, and chat.
Identify and troubleshoot technical issues related to the streaming platform.
Assist customers with account-related inquiries, subscriptions, and billing.
Escalate complex issues to the appropriate technical teams.
Maintain accurate documentation of customer interactions and troubleshooting steps.
Deliver high-quality customer service while adhering to company policies and best practices.
What We Are Looking For
Fluency in Turkish (written and spoken) and a good command of English.
At least 1 year of customer service experience, preferably in a contact center or B2C/B2B support role.
Strong communication skills and ability to handle customer emotions with empathy.
Problem-solving mindset and ability to troubleshoot effectively.
Ability to work in a fast-paced, ever-changing environment.
Willingness to work in rotational shifts (including evenings, weekends, and holidays).
What We Offer
Competitive Salary with performance-based incentives.
Relocation Package (for international candidates moving to Lisbon).
Comprehensive Training to ensure success in your role.
Career Growth Opportunities within a global organization.
Supportive and Inclusive Work Environment.
Flexible Work Schedule (8 AM – 8 PM shifts, Monday to Sunday).
About Us
We are a global leader in digital transformation and customer experience services. With over 350,000 employees worldwide, we help businesses enhance their customer interactions through innovative solutions. Our team is committed to diversity, inclusion, and creating a positive workplace.
Equal Opportunity Employer
We value diversity and inclusivity in the workplace. Applicants are considered without discrimination based on race, gender, nationality, disability, or any other protected characteristic. If you require accommodations during the hiring process, please contact us.
Apply Today!
Take the next step in your career and become a part of our high-caliber customer support team.
Interested? Click here to apply now!
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Here are 20 frequently asked questions (FAQs) for the Customer Support Representative – Turkish (Online Video Streaming Platform) role:
General Questions
What does a Customer Support Representative do?
- A Customer Support Representative assists customers via phone, email, and chat by resolving technical issues and answering queries related to the video streaming platform.
Where is this job located?
- The job is based in Lisbon, Portugal.
Is this a remote or on-site position?
- This is an on-site position in Lisbon, but some flexibility may be available.
Do I need prior customer support experience?
- Yes, at least one year of customer service experience is required, preferably in a contact center.
What languages do I need to be fluent in?
- You must be fluent in Turkish (written & spoken) and have a good command of English.
Job Responsibilities
What kind of customer queries will I handle?
- Queries related to account issues, billing, technical troubleshooting, and streaming support.
What type of troubleshooting will I do?
- Troubleshooting common streaming issues, login problems, and device compatibility.
Will I need to upsell or sell products?
- No, this role focuses purely on customer support, not sales.
Will I work with a team?
- Yes, you will be part of a multicultural and collaborative support team.
Do I need technical knowledge for this role?
- Basic technical skills are required, but comprehensive training will be provided.
Work Schedule & Salary
- What are the working hours?
- Shifts range between 8 AM and 8 PM, Monday to Sunday.
- Will I have to work on weekends and holidays?
- Yes, flexible availability is required, including evenings, weekends, and holidays.
- What is the salary for this position?
- A competitive salary with performance-based incentives is offered.
- Is there a relocation package?
- Yes, relocation assistance is available for international candidates.
- Are there career growth opportunities?
- Yes, we offer a clear career path and professional development programs.
Application Process
- How do I apply for this job?
- You can apply directly through our official website or job portals.
- What documents are needed for the application?
- A resume (CV) and proof of language proficiency may be required.
- Is there an interview process?
- Yes, shortlisted candidates will go through a structured interview process.
- How long does the hiring process take?
- The process typically takes a few weeks, depending on the number of applicants.
- Will I receive training before starting?
- Yes, full training is provided to ensure you are well-prepared for the role.