Are you a recent graduate looking to kick-start your career
in the banking and financial services sector? NatWest Group is
currently hiring Customer Service & Operations Analysts for their Gurugram
office. This is an excellent opportunity for candidates who are passionate
about delivering exceptional customer experiences while being part of a
prestigious global bank.
About NatWest Group Careers
NatWest Group, formerly known as Royal Bank of
Scotland, is one of the most respected banking institutions in the world. It
has a long-standing reputation for innovation, integrity, and delivering
customer-centric financial services. With a growing footprint in India, NatWest
Group offers lucrative career prospects for both fresh graduates and
experienced professionals.
Job Title: Customer Service & Operations Analyst
Location:
Gurugram, India
Job Type:
Full-time | Onsite | Rotational Shifts
Salary:
Up to ₹6 LPA (Depending on qualifications and
experience)
Eligibility Criteria – Who Can Apply
To be considered for this position, applicants must meet the
following requirements:
- Qualification:
Graduate in B.Com, B.A., BBA, or B.Sc from any recognized university. - Eligible
Branches:
Candidates from any stream are welcome, provided they meet other criteria. - Graduation
Years Accepted:
2019 – 2024 batch pass-outs are encouraged to apply. - Experience
Level:
0 to 1 year of professional experience is acceptable, making this ideal for freshers. - Shift
Flexibility:
Willingness to work in rotational shifts, including night shifts and weekends.
Roles and Responsibilities
The selected candidates will be entrusted with critical
tasks aimed at enhancing both operational performance and customer
satisfaction. Responsibilities include:
- Analyzing
Performance Barriers:
Identifying operational inefficiencies and proposing strategic solutions to optimize workflows. - Collaboration
with Operational Centers:
Supporting internal teams through coaching, mentoring, and performance improvement initiatives. - Accurate
Record-Keeping:
Documenting daily activities, maintaining logs, and identifying trends for continuous improvement. - Process
Automation:
Evaluating manual tasks and recommending processes for automation or digital enhancement. - Customer
Experience Enhancement:
Maintaining a proactive approach to ensure the highest levels of customer satisfaction and engagement.
Skills and Competencies Required
To excel in this role, applicants must possess a specific
set of soft and technical skills:
- Strong
Written Communication Skills
Ability to draft professional correspondence and communicate complex ideas simply. - Microsoft
Office Proficiency
Familiarity with Excel, Word, and PowerPoint to prepare reports, analyze data, and present insights. - Understanding
of Contact Centre Metrics
Basic knowledge of call centre KPIs like CSAT, AHT, FCR, etc. - Problem
Solving Abilities
Capable of assessing situations logically and providing quick, effective solutions. - Detail-Oriented
Attitude
High attention to detail is critical in ensuring quality service delivery and compliance.
Why Choose NatWest Group?
Joining NatWest Group means becoming part of a
legacy. Here are a few reasons why thousands aspire to be part of this
prestigious institution:
- Global
Exposure:
Be a part of projects that span across international teams and technologies. - Skill
Development:
Opportunity to grow through structured training programs and on-the-job learning. - Inclusive
Work Culture:
A commitment to diversity, equity, and inclusion, promoting a healthy workplace environment. - Career
Growth Opportunities:
Clearly defined career paths with options for internal job rotation and promotions. - Employee
Benefits:
Competitive salaries, health insurance, paid time off, and more.
Application Process – Step by Step
To apply for this role, follow these simple steps to ensure
a seamless application experience:
- Click
on the "Apply Here" Button
Redirect yourself to the NatWest Group official career page. - Register
/ Login
Create a new account or log in using your credentials if you already have an account. - Fill
the Application Form
Enter your personal and academic details accurately. - Upload
Documents
Submit required documents including your resume, mark sheets, and ID proof. - Verify
Information
Review all details before submission to avoid disqualification. - Submit
Your Application
Once verified, click on submit. Keep an eye on your email for further communication.
Tips to Crack the Selection Process
If you want to improve your chances of getting selected,
here are a few tips to keep in mind:
- Prepare
for Behavioral Interviews
Use the STAR (Situation, Task, Action, Result) method to answer competency-based questions. - Brush
Up on Microsoft Office
Since MS Excel and PowerPoint are essential, practice creating reports and data visualizations. - Understand
the Banking Sector
Learn about NatWest Group’s services, values, and customer base. - Practice
Aptitude Tests
Strengthen your logical reasoning and verbal ability through daily practice. - Stay
Updated
Follow NatWest Group on LinkedIn for updates on job openings and company news.
Join Our Community
For real-time updates, job alerts, and application tips, join
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freshers and experienced candidates. You’ll also receive:
- Instant
job updates
- Resume
writing tips
- Mock
interview questions
- Placement
drive notifications
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Don’t miss this chance to work with one of the world’s
most trusted banking institutions.
Apply Now for NatWest Group Customer Service &
Operations Analyst